tag:blogger.com,1999:blog-1719633936456636651.post4227757581461826014..comments2024-01-03T00:33:46.779+00:00Comments on The Lazy Girl's Guide to Life: TESCO: Worst.Customer service. EVER!Clairehttp://www.blogger.com/profile/17225577462194501357noreply@blogger.comBlogger19125tag:blogger.com,1999:blog-1719633936456636651.post-67250377322213092322012-07-08T17:55:30.306+01:002012-07-08T17:55:30.306+01:00Firstly, thanks for coming and giving your viewpoi...Firstly, thanks for coming and giving your viewpoint.<br />I have to ask a few questions though.<br /><br />Why comment, anonymously, on a post of some vintage? Do you work for Tesco? Have you visited my blog before (I already know that's a no actually as I look up anon comments on my stat reader, so know you've been twice today and where you live too).<br /><br />Were you there? Do you know me? I suggest not. I did not make a fuss. I politely requested to be served in a shop I have been sold items to with no cause or reason for the kind of abuse I received from the two members of staff. Nor did the lady behind who was unknown to me who stepped in to question why the manager was being so disgustingly rude to me either. <br /><br />I've worked in retail on and off since I was 14, I know how shop work runs and I also know that no matter what, you never ever speak to customers the way I was spoken to. I would expect more of such a well known brand. I also know that, if you search for other posts on Tesco, you'll find both posts and even sites dedicated to questioning the behaviour of their staff. You should also, for your reference, read the follow up to this post where the same manager was verbally abusive to me on a second occasion after I was assured she'd been dealt with, and where I had an accident as a result of her negligence, to which her response was to laugh. And, yet again, on another baffled customer stepping in, she again was rude to them too.<br /><br />If you work for Tesco, then that's fair enough, but please do not quote as facts that I made a fuss or on how hard it must have been for the poor staff when you were probably not there. There is sticking up for the workplace and then there is clutching at straws and making excuses when they are wholly inappropriate.Clairehttps://www.blogger.com/profile/17225577462194501357noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-90281438012276406462012-07-08T14:01:57.710+01:002012-07-08T14:01:57.710+01:00i think that you have made a big deal out of this,...i think that you have made a big deal out of this, the fact is that if you look around 25 or under, tesco employees have to ask for ID, they don't judge if you look 18 or not. And truth be told having children these days does not always mean you old enough, and they can not accept that as a form of ID. And the fact that you were not able to provide ID is not the stores fault. And I agree the actions of the person on the till were out of hand, however I expect you made quite a fuss about it making things worse, however she was probaly under alot of stress trying to serve customers as quickly as possible, and with a a lot of people behind you, the person probably just wanted to serve the next customer. And you shouldn't judge tesco's on the whole from this experience, the majority of tesco employees are friendly and helpful, however the people here are just focusing the few who are not.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-77396624550500444672011-06-09T22:33:12.410+01:002011-06-09T22:33:12.410+01:00I agree with you Tesco has a very bad customer ser...I agree with you Tesco has a very bad customer service. I went shopping last week at night as I didn't get any time during the day.<br />It was awkward shopping around , but still I went along , But when I got to the tills I asked a member of staff which till should I go to , seen as all of them were closed ( the time was around 11 : 30 pm ) and the guy pointed at the self service tills , I then asked him 'what with all this trolley ? ' the trolley was full to the top , and he shucked his shoulders at me , so I walked of to the self service , there was another member of staff stood there , as soon as I got to the tills she walked off , so I started scanning the items . . .<br />I was finding it so hard to keep on ducking down into the trolley and up again , because of bieng pregnant , but no - one came to help . when I looked behind me , the same lady who walked away from the tills was stood there chatting away with another member of staff , non of them could come forward and help me<br />After abit the machine stopped working and I had , had enough , so I asked for the manager , the manager came and started helping me out , and at that time the lady came running and said 'it's oright I'll do it' she then scanned the rest and just walked of in a strop without saying a word .<br /><br />Thats my experience of shopping at Taunton's Tesco , it was very horrible and I'd never do it again and would recommend other friends and relatives not to aswell , I rather drive to more miles further and go to Asda and shop there . A very bad experience .Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-24668551888396507582011-04-18T12:59:48.282+01:002011-04-18T12:59:48.282+01:00Oh my comment never stuck! I commented saying just...Oh my comment never stuck! I commented saying just search 'Emma Sheppard teaspoons' to see what I think about tesco and its customer service!Anonymoushttps://www.blogger.com/profile/17266711293046712178noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-9675215837698854532011-04-18T12:48:55.454+01:002011-04-18T12:48:55.454+01:00Oooh bad customer service makes my blood boil. Th...Oooh bad customer service makes my blood boil. This story is shocking - so, so rude and completely avoidable. I hope the "supervisor" is taken to task.This Mid 30s Lifehttps://www.blogger.com/profile/12912056822016083189noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-47743347610947098872011-04-12T22:18:53.497+01:002011-04-12T22:18:53.497+01:00That's awful! I can't believe they were bo...That's awful! I can't believe they were both so rude and that the assistant lied like that! It's basic customer service. I'm working a bit for Tesco and you should definitely take it up with them - someone will listen and hopefully take action to improve their staff's manners! And the CEO is no longer Terry Leahy but Philip Clarke @clarkepatescoMariahttps://www.blogger.com/profile/00024344997687767257noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-69177898033161051122011-04-10T19:27:23.402+01:002011-04-10T19:27:23.402+01:00As a retail manager, (not for Tesco thank Christ) ...As a retail manager, (not for Tesco thank Christ) I unfortunately accept that things like this do happen sometimes and if a member of staff does not wish to serve someone he or she thinks is under-age, they have the right to refuse. Shop staff risk being fined thousands of pounds and just because you weren't buying a "typical" brand doesn't mean you definitely weren't a test purchaser. Having said that, it absolutely should have been dealt with delicately and in a calm manner, and the way you have been treated is absolutely disgusting. I would definitely write to Tesco Head Office. I got incredibly wound up just reading this, so god knows how you felt.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-29167834988243104782011-04-10T15:59:38.814+01:002011-04-10T15:59:38.814+01:00I cannot believe this, and I am not a commenter on...I cannot believe this, and I am not a commenter on blogs, but found this absolutely disgustingAnonymoushttps://www.blogger.com/profile/08526089709868164691noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-18247374841162683412011-04-10T09:59:20.961+01:002011-04-10T09:59:20.961+01:00I know for a fact that if you send your letter dir...I know for a fact that if you send your letter direct to terry leahy he will respond personally. Do so. Its clearly an incident related to the individual and not company policy. They would be horrified to hear this.Petehttp://www.peteluxford.comnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-71249754807732665852011-04-10T09:08:43.952+01:002011-04-10T09:08:43.952+01:00Disgusting - I cannot abide poor service.Disgusting - I cannot abide poor service.Made for playhttps://www.blogger.com/profile/05763158613102450887noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-36753422025847246212011-04-10T08:41:54.278+01:002011-04-10T08:41:54.278+01:00I agree you should go to Tesco head office - I wou...I agree you should go to Tesco head office - I wouldn't let it lie.tony woodhttps://www.blogger.com/profile/12896683498342296712noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-41073050480728792322011-04-10T08:27:27.810+01:002011-04-10T08:27:27.810+01:00I do find Tesco have an awful customer service. Sa...I do find Tesco have an awful customer service. Sadly Tesco here is cheapest Nd or Morrisons is even worse. Asda is the next option but its a place where the rudest people in my town shop and find people slamming their trollies into my son. I hate all of them but not really any other options for us.Helenhttps://www.blogger.com/profile/02835335130119624747noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-82952416373592463152011-04-10T08:25:17.160+01:002011-04-10T08:25:17.160+01:00That is outrageous. The refusal of selling to you ...That is outrageous. The refusal of selling to you because of how old you look is fine as long as dealt with correctly!<br />I have shopped in Tesco for years and to be honest they have always been helpful, but if this happened to me, they would loose my custom too and I definitely agree a complaint to head office is needed!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-61021063148396306692011-04-10T08:00:29.359+01:002011-04-10T08:00:29.359+01:00That is appalling. I do hope you write a strongly ...That is appalling. I do hope you write a strongly worded letter.....Kelly Inneshttps://www.blogger.com/profile/17145699000960809495noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-71708437806773972232011-04-09T19:08:13.256+01:002011-04-09T19:08:13.256+01:00You should send your blog to TESCO head office - i...You should send your blog to TESCO head office - it won't change anything but if I was you it would make me feel better. How dare they!!Leighnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-75472054761816534882011-04-09T17:49:21.151+01:002011-04-09T17:49:21.151+01:00Wow. That's absolutely shocking, sorry you ha...Wow. That's absolutely shocking, sorry you had to go through it. <br /><br />I hope you're sending a link to your post to head office and that some sackings happen.GlossGalorehttp://www.glossgalore.comnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-58333428802859151202011-04-09T17:30:55.259+01:002011-04-09T17:30:55.259+01:00Another one for Sainsbury's here, much better ...Another one for Sainsbury's here, much better customer service and I much prefer them as a retailer anyway. I am disgusted by how you were treated and have retweeted your link for you xStephhttp://imcountingufoz.comnoreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-3640614359209328902011-04-09T16:36:58.494+01:002011-04-09T16:36:58.494+01:00yeah I'm a Sainsbury's or Morrisons! xyeah I'm a Sainsbury's or Morrisons! xJoJohttps://www.blogger.com/profile/01197655372770663813noreply@blogger.comtag:blogger.com,1999:blog-1719633936456636651.post-5083905479034750472011-04-09T14:48:10.187+01:002011-04-09T14:48:10.187+01:00I've always preferred Sainsbury's! Their s...I've always preferred Sainsbury's! Their store brand is better than the Tesco's brand anyways. Shame that you've been shopping there for 4 years and now this!Sarah @ ExPat Bridehttps://www.blogger.com/profile/16162055376877715836noreply@blogger.com