Where Has All the Good Customer Service Gone?

I'm writing this out of sheer frustration at companies in the noughties.

The thing is, before my SAHM and website geek days, I was a humble shop worker. I rose to the dizzy, yet stupidly boring heights of management before I quit to have Mini. I know how to treat customers.

It's one of the reason's I first started Family Panel, as back then I faced some pretty shocking customer service (a term I use loosely) from Three.  I have tackled them, Amazon, Tesco and British Gas, purely because I feel if more of us stood up for ourselves with companies, whether big or small, they would have to do something about weak links in their company plan.

However, it seems that no matter how many channels you use, how often you try and get results, it gets us lowly consumers precisely nowhere.

Is It Just Me: Who Thinks Its One Rule for the Cams And One Rule For Everyone Else?

You may remember my post questioning why Anthony Worrall-Thompson was allowed to get away with 6 incidents of shoplifting from his local supermarket before anyone called the Police.


At the time, I pondered why being in a privileged position as a celebrity chef equalled getting away with a crime that Joe Bloggs would have been arrested over straight away.


Well, once again, a position of privilege means yet another famous face gets away with something a normal person like you or I would have been in all sorts of trouble over. Its not just any famous face either- its David Cameron and his wife Samantha.